What can we help you with?
Escalation and Resolution
At NoviFlow the customer is at the heart of everything we do! We treat all support issues with a sense of urgency. Working closely with our development team, solutions are provided to reported issues within the shortest delay possible. We also provide several different support plans depending on our customers’ needs. Customer satisfaction is important to us so we are continually upgrading our products, solutions and services to better meet the evolving business needs of our customers.
Offering multi-user access per company, our customer portal allows you to:
Open, view and track the progress of your Customer Support Requests
View the history of all your Purchases (Inventory), and the status of your support contracts
View latest NoviFlow Bulletins
Access a detailed FAQ on our software
Access to the Product Lifecycle Management
Who we are?
We are a team of highly skilled engineers, with decades of experience in Datacom and Telecom. We are a world leader in Software Defined Networking and programmable match-action data planes. With this expertise, we offer first-class support for all NoviFlow products and solutions.
Whether you are looking for product assistance, technical expertise, or an answer to a simple question, we are ready to assist you.